Topics in Practice Management – Thursday, March 5, 2020
Category 3 – 2 CE Points
Course Description: (This lecture is open to all ODA members)
Dr. Mark Eckler has been a certified orthodontist for almost 25 years. He went to the University of Western Ontario and received his Master of Science and Orthodontic diploma from St. Louis University. Mark is presently a RCDSO councillor and has given over 100 seminars on Customer Service including being a repeat speaker at the ODA’s ASM. He is married, has two teenage daughters and a rescue dog. Mark is avid downhill skier, has run half and full marathons (even though it might not look like it) and has climbed Mt. Kilimanjaro.
Sandie Baillargeon is a leading authority on how to increase the effectiveness of dental business systems. She is the author of two textbooks, Dental Office Administration and The Canadian Dental Office Administrator, published by Nelson Canada. Sandie is the owner and operator of Dental Office Consulting Services, which specializes in dental business planning, staff development, consulting and continuing education seminars. She created the first Certificate Course in Dental Practice Management at the University of Toronto, Faculty of Dentistry. Sandie has lectured at dental faculties across North America and has had articles published in the Journal of the Canadian Dental Association, Oral Health Magazine and writes a weekly blog for Oral Health, Open Wide Group and Monday Morning Management Moments with DOCS.
You will learn the following:
– How to attract new patients
– How to retain existing good patients
– Different skills to enhance your patients’ experience
– Ten strategies to keep your practice running at maximum efficiency and effectiveness
– How to make adjustments quickly and be prepared for bumps in the road to success
– How to implement sustainable growth and profitability
Mississauga Grand – Banquet & Convention Centre
35 Brunel Road, Unit 7
Mississauga, ON L4Z 3E8
Date: Thursday, March 5, 2020
Registration and Dinner: 5:30 pm – 6:30 pm
Speakers: 6:30 pm – 9:00 pm
Free for HPDA members.
Non-members welcome for $99 + HST
Cancellations must be received by 5:00 pm, 5 business days before the event and must be sent in writing by email to firstname.lastname@example.org. There will be a 20% administration fee charged for cancellations, subtracted from the refund. Cancellation/refund requests will not be accepted less than 5 business days before the event.
Above is not valid for the free events for HPDA members where cancellation notifications must be sent up to 24 hours prior to the event.